Who We Serve
We understand that our services may not meet the needs of everyone that needs medical care. Here are some of the requirements to be able to work within our care system:
Our patients must be able to be reached by phone if they want to be seen in our main clinic on Broadway or in our Mental Health/Counseling clinics. Because our appointment system is based on a patient leaving a voice message and our need to be able to call them back to make an appointment…patients must either have a phone or a friend that will let them use their phone. We do not make walk-in appointments or via email.
If a patient is without phone access, and is willing to stand in line at one of our satellite clinics to meet their health needs, they are welcome.
Whenever possible, our Providers prescribe generic brand medications to make it affordable to our patients. We do not supplement in any way for the expense of these meds. We expect the patient to pay for their medication when we are able to prescribe from the $4 list. We will assist patients, whenever we can, to complete the paperwork for MedAssist for those meds that must be prescribed that are a brand name. The MedAssist office will also help patients complete the necessary paperwork to facilitate obtaining the more expensive medications.
While the care we provide to our patients, in our office, is free…to qualify for MedAssist and Project Access a patients income cannot be more than 200% above the Federal Poverty Guidelines. Patients are expected to provide verification of income to attach to their applications for these programs. The same would be true for applying for Charity Care through Salem Hospital. Patients must provide verification of income.